Frequently Asked Questions
Q. What is the clinics fax number?
07 33196317
Q. What is the clinic email address?
Q. What are you open hours?
We are open Monday to Friday.
8:30am to 8:00pm, Monday, Tuesday, Wednesday, and Thursday.
8:30am to 6:00pm, Friday.
Q. Do you accept Afterpay as form of payment?
Yes we do.
Q. Can I claim with my private health fund?
Yes, you can. All clinicians in our clinic accept private health fund cards. We advise you to double-check if you have the required coverage for your desired service.
If you have the correct coverage, private health insurance claims can be performed directly through the HICAPS terminal available in our clinic. Another option is through your insurer’s online system.
Q. What private health cards do you accept?
We accept all health fund cards.
Q. Do I need a referral from my GP to see you?
No. GP’s referral are not required to see any of our clinicians in our clinic.
Q. Do you do bulk billing?
Yes for some services we do. We have bulk bill Dietetics and Audiology appointments. Other service we charge a gap fee.
Q. How much coverage will my GP Treatment plan give to my consultation fee?
Your GP Treatment Plan will cover $61.80 from the total amount of your appointment fee. The rest will be paid out of pocket (if you are doing a non bulk billing appointment.
Q. Do you see Gold & White DVA patients?
Yes we do. There is no out of pocket charges for Gold DVA. We can see White DVA with the correct GP letter for the area needing treatment.
Q. Can I get Toenail or Wart surgery done during my initial appointment?
Yes you can.
Q. How can I best prepare for my ingrown toenail surgery?
Oral antibiotics aren’t essential, but they will ensure that you avoid getting an infection. Please see your GP for a script before your appointment.
Bring a pair of open toe slides.
Q. I am currently on oral antibiotics, can I still have surgery?
Yes you can.